Privacy Policy

We collect device, order, and interaction information to operate FranFusion, process orders, improve your shopping experience, and communicate with you.

We may share information with trusted service providers such as Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, customer support tools, and other partners necessary to operate our business.

Depending on where you live, you may have rights to access, correct, delete, or object to certain uses of your personal information.

Disputes about this Privacy Policy are handled under our Terms of Service dispute process, where applicable.

This Privacy Policy describes how FranFusion LLC and its related businesses, brands, or affiliates, doing business as FranFusion (“FranFusion,” “we,” “us,” or “our”), collect, use, store, and share your personal information when you visit, interact with, or make a purchase from our website, online store, mobile experience, social media pages, advertisements, customer support channels, or any related services collectively referred to as the “Site.”

FranFusion offers kids’ and family-focused products, including inflatable chairs, gaming chairs, sensory-inspired products, and related accessories designed to create fun, comfortable, and personal spaces for children and families.

Device Information

When you visit the Site, we automatically collect certain information about your device and how you interact with our Site. This may include your web browser, IP address, time zone, device type, operating system, cookies installed on your device, pages viewed, products viewed, referring and exit pages, search terms, date and time stamps, and interactions with our emails, ads, or website.

We may also collect approximate location information based on your IP address or, where enabled, location data from your device.

Order Information

When you make or attempt to make a purchase, we collect information necessary to process and fulfill your order. This may include your name, billing address, shipping address, email address, phone number, payment information, order history, products purchased, delivery details, and customer support communications.

Payment information is generally processed by third-party payment processors and ecommerce platforms. We do not directly store full credit card numbers.

Customer Support, Reviews, and User-Generated Content

If you contact us through email, forms, social media, chat, customer support, product reviews, warranty requests, replacement requests, surveys, giveaways, creator collaborations, or user-generated content submissions, we may collect additional information you provide. This may include your name, email, order number, photos, videos, product issue details, feedback, social media handle, shipping information, and any other information reasonably necessary to respond to you or operate our business.

Marketing and Interaction Information

If you subscribe to our email list, SMS list, promotions, giveaways, affiliate programs, or creator campaigns, we may collect your contact information, preferences, communication history, engagement activity, and consent records where required by law.

Cookies and Similar Technologies

We collect Device Information using technologies such as cookies, log files, web beacons, tags, pixels, software development kits, and similar tools. For more information, see the Cookies section below.

For purposes of this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked to you or your household, including Device Information, Order Information, and other information described above.

We use Personal Information for the following purposes:

Order Fulfillment

To process payments, confirm orders, arrange shipping, provide invoices, deliver products, process returns or replacements, manage warranties, and communicate with you about your order.

Customer Support and Communications

To respond to inquiries, customer service requests, product questions, order issues, replacement requests, warranty claims, reviews, messages, and account-related communications.

Fraud Prevention and Security

To screen orders, transactions, traffic, and account activity for potential risk, fraud, abuse, security threats, or violations of our policies.

Site Improvement and Analytics

To understand how customers browse, shop, and interact with our Site, products, emails, advertisements, and services so we can improve our website, product pages, customer experience, and business operations.

Personalized Marketing

To provide offers, product recommendations, advertisements, email campaigns, SMS campaigns, retargeting ads, creator campaigns, and promotional content that may be relevant to you, consistent with your preferences and applicable law.

Legal and Compliance Purposes

To comply with legal obligations, enforce our Terms of Service, protect our rights, respond to lawful requests, resolve disputes, and maintain business records.

Depending on the context and where you live, we process Personal Information based on one or more of the following legal bases:

• Performance of a contract, such as processing and fulfilling your order.
• Our legitimate business interests, such as improving our Site, preventing fraud, providing customer support, and marketing our products.
• Compliance with legal obligations.
• Your consent, where required by law, such as for certain email, SMS, cookie, or direct marketing activities.

Where we rely on consent, you may withdraw your consent at any time.

We may share Personal Information with third parties as needed for the purposes described in this Privacy Policy, including:

Ecommerce, Platform, and Infrastructure Providers

This may include Shopify, hosting providers, website tools, checkout providers, payment processors, fraud prevention tools, and other technology providers that help operate our online store.

Fulfillment, Logistics, and Operations Partners

This may include warehouses, shipping carriers, fulfillment providers, packaging partners, return processors, and other operational service providers.

Analytics and Marketing Providers

This may include analytics tools, advertising platforms, email and SMS providers, customer relationship management tools, affiliate platforms, and retargeting partners such as Google, Meta, TikTok, Pinterest, Klaviyo, or similar providers.

Marketplaces and Sales Channels

If you interact with FranFusion through third-party marketplaces or platforms, such as Amazon, Walmart, TikTok Shop, or other sales channels, those platforms may collect and process your information according to their own privacy policies. We may receive limited order, customer, shipping, or support information from these platforms to fulfill orders and provide service.

Professional Advisers and Compliance Partners

We may share information with attorneys, accountants, insurers, auditors, consultants, regulators, law enforcement, or other parties where required by law or necessary to protect our rights.

Business Transfers

We may share or transfer information in connection with a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction.

We do not sell your Personal Information for money. However, some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” Personal Information. Where applicable, you may have the right to opt out of such sharing or targeted advertising.

FranFusion is based in the United States, and we may process, store, or transfer Personal Information in the United States and other countries where our service providers operate.

If you access our Site from outside the United States, you understand that your information may be transferred to, stored in, or processed in countries that may have data protection laws different from those in your country.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

We may use your contact information to send you marketing communications if you subscribe, make a purchase, enter a promotion, provide your information for that purpose, or otherwise consent where required by law.

You can opt out at any time by using the unsubscribe link in our emails, replying STOP to SMS messages where applicable, or contacting us directly.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, customer service requests, warranties, replacements, account notices, or legal updates.

We may use Personal Information to provide targeted or personalized advertisements we believe may be relevant to you. This may include using cookies, pixels, analytics tools, and advertising platforms to understand how you interact with our Site and to show you FranFusion ads on other websites, apps, or social media platforms.

You may be able to opt out of certain advertising through your browser settings, device settings, advertising platform settings, or industry opt-out tools such as the Digital Advertising Alliance or Network Advertising Initiative.

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our Site may not respond to Do Not Track signals.

Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, to the extent required.

Depending on where you live, including if you are a resident of California, Colorado, Connecticut, Virginia, Utah, the European Union, the United Kingdom, Canada, Australia, or other regions with applicable privacy laws, you may have certain rights regarding your Personal Information.

These rights may include the right to:

• Access the Personal Information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain Personal Information.
• Object to or restrict certain processing.
• Request data portability.
• Opt out of targeted advertising or certain data sharing.
• Withdraw consent where processing is based on consent.
• Designate an authorized agent where permitted by law.

We may need to verify your identity before responding to a request. We will respond within the time required by applicable law.

We will not discriminate against you for exercising your privacy rights.

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to process orders, provide customer support, manage warranties or replacements, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

When Personal Information is no longer needed, we will delete, anonymize, or securely dispose of it, unless we are required or permitted by law to retain it longer.

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, products, business operations, legal requirements, or regulatory obligations.

When we update this Privacy Policy, we will revise the “Last updated” date above. Your continued use of the Site, communication with us, or provision of Personal Information after any changes means you accept the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Our products may be designed for children and families, but our Site is intended for use by adults, parents, and guardians. The Site is not intended for children under the age of 13, and we do not knowingly collect Personal Information directly from children under 13.

If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, please contact us so we can review and delete the information where appropriate.

The Site may contain links to third-party websites, marketplaces, apps, social media platforms, payment providers, shipping providers, or other services.

We are not responsible for the privacy practices, content, or policies of third-party services. Their collection and use of information is governed by their own privacy policies. We encourage you to review those policies before providing Personal Information.

We implement reasonable technical, administrative, and organizational measures designed to protect Personal Information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

We use cookies and similar technologies for core Site functions, checkout functionality, analytics, advertising, personalization, fraud prevention, and performance improvement.

Cookies may help us remember your preferences, keep items in your cart, understand website traffic, measure ad performance, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Site features, including checkout functionality.

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, please contact us at:

FranFusion LLC
Attention: Privacy Compliance Officer
Address: 2125 Biscayne Blvd, Ste 204 #10299, Miami, Florida 33137
Email: admin@franfusionus.com

Disputes arising out of or relating to this Privacy Policy, including our handling of your Personal Information, will be resolved in accordance with the dispute resolution provisions of our Terms of Service, where applicable.

If our Terms of Service include arbitration, class-action waiver, governing law, venue, opt-out procedures, or other dispute resolution terms, those terms will apply to disputes related to this Privacy Policy to the extent permitted by law.

For the full and current terms governing dispute resolution, please review our Terms of Service.